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A single panel is not syncing with the remainder of the panels

A single panel remaining white usually indicates that the panel has not been properly detected in the layout. There are a couple of things to try to rectify this situation:

  • Unplug the Nanoleaf controller from the wall outlet and plug it back in. It may be re-discovered after the boot up sequence (panels will remain white for ~30 seconds and then resume the last scene)
  • Try moving the panel to a different spot on your configuration to see if it syncs with the other panels.

If the first 2 steps don’t solve the issue, please reach out to our support team here and include a picture of the panel in question and a screenshot of the layout that your app shows.

Didn’t find what you were looking for? Contact us if you still need help.

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