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Voluntary Shapes Controller Replacement Program

Background Info

We have discovered that a very small batch of Shapes Controllers manufactured before May 2021 has a likelihood of Controller failure upon a certain number of power cycles due to the power regulation design. The overall likelihood of failure generally increases the more frequently a Controller is power cycled or rebooted.

There are no safety risks associated with this, and the chance that your Controller will actually ever experience this issue is extremely small, but because we always aim to give our customers an extraordinary lighting experience, we can’t let that experience be interrupted by suboptimal hardware.

Therefore, we are offering replacement Shapes Controllers to ANYONE with Controllers from the affected batch; whether you’ve experienced the issue and need the replacement now, or you just want to exchange it for peace of mind for the future. And no worries about sending your current Controller back (we know going to the post office is annoying), we trust you, and we just want you to be able to enjoy your Shapes uninterrupted. 

 

How to apply

To find out if your Shapes Controller is part of this affected batch, visit this page and check by your serial number. If your Controller is found to be part of the affected batch, fill out the form and you’ll automatically be shipped a free replacement!

If you’re having other issues or have additional questions about your Shapes, you can check our online USER MANUALfor more information, search our HELPDESK articles for your specific query, or create a SUPPORT TICKET and someone from our team will be happy to assist you. 

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