How do I enable Hotspot Mode on the Nanoleaf Shapes

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    Matthew Nassirpour

    This article, like all of Nanoleaf's ZenDesk articles, needs to be updated.  Specifically steps 5 and 6 -- they're not very helpful and in some cases completely wrong.

    Step 5: open the menu (which menu? I only found one) > navigate to device (how do I navigate to the device if it isn't paired yet?  it isn't shown anywhere in the app) > tap on plus icon to add new device (this works -- the icon just isn't where they say it is) > select Shapes (this works and puts you into the same pairing screen you would normally pair from).

    6. You will find the Shapes as available device listed with a magnifying glass. (No, you won't.  It doesn't exist, at least not on iOS.) Selecting the Shapes will prompt you to input the pairing code of the Shapes and hit done.  (No, you can't do this.  You get the same old pairing screen you'd normally get if you were trying to pair a device.  And if you try to pair it from here you get a message telling you that it has already been set up and that you need to reset it.  And if you do that and try again it then tells you that you need to connect to a wifi network.  So what even was the point of this, then?)

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    Peter Drier

    I'll second that. 

    These instructions are poor and do not work at least from the iOS perspective.  

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    Zososlo

    As Peter Drier mentioned, this doesn't work with IOS, at least not for me (or him). It's frustrating that Nanoleaf software is so often problematic which means it's not properly usability tested on the platforms the company claims to support. Elements has never properly worked for me with Apple's Home app so I have to manually turn it on and off each day and set the scene manually also.

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    Rahi Z.

    Hi there,

    we updated the process here for points 5 and 6. Let us know if this helps or if additional information is required. 

     

    Thank you for bringing this to our attention. 

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    Zososlo

    Hello Rahi Z.: First, thank you. I love Elements lights ... forgot to mention that. Regarding pairing I'm sorry to say I still haven't gotten it. Actually following the revised instructions I wasn't prompted for the 4-number Nanoleaf wifi value for some reason. Regarding the specific instructions, I'm using an iPhone 13 with the latest OS. Instruction 6 states "Choose Pairing, Manual input" ... this option does not appear on my screen. I did try scanning the Home symbol. That didn't work at all. I also tried to enter the 8-digit code but the device (Elements) couldn't be found.

    I might suggest beefing up the instructions with screen shots. Also, I switched to 2.4 GHz. The instructions don't mention that but it seems like a good idea. I definitely was able to set up Elements as a hotspot but that is as far as I could get. Again, thanks for your attention and effort.

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