It is important to verify the LED status on the Controller or Control Square before troubleshooting.
If the LED on the power button on the Control Square or Controller is off, make sure your device is on the same Wi-Fi network as your Nanoleaf panels.
If the issue persists:
- Close and re-open the Nanoleaf App
- Power cycle your Nanoleaf panels by unplugging them from power for 10 seconds
If the first 2 steps are unsuccessful, delete your panels from the Nanoleaf App, perform a soft reset on the Controller or Control Square and then pair again. How to do a soft reset.