A single panel is not syncing with the remainder of the panels

A single panel remaining white usually indicates that the panel has not been properly detected in the layout. There are a couple of things to try to rectify this situation:

  • Unplug the Nanoleaf controller from the wall outlet and plug it back in. It may be re-discovered after the boot up sequence (panels will remain white for ~30 seconds and then resume the last scene)
  • Try moving the panel to a different spot on your configuration to see if it syncs with the other panels.

If the first 2 steps don’t solve the issue, please reach out to our support team here and include a picture of the panel in question and a screenshot of the layout that your app shows.

For any other panel issues, please also reach out to our support team!

Didn’t find what you were looking for? Contact us if you still need help.

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