The first time after plugging in the Nanoleaf Light Panels to power, there should be a 30 second to 1 minute boot up sequence. After this, the panels should display the scene Northern Lights where the panels will cycle through different colours. If this does not occur, please try pressing the buttons manually to either turn the panels On/Off or cycle through the scenes.
If they remain white, please contact support and provide the serial number of the Light Panels for further investigation.
Didn’t find what you were looking for? Contact us if you still need help.
Comments
12 comments
I just bought 30 panels. While connecting any panel (anywhere) above 10 they are just white instead of northern lights. When I try to reset (both ways) the entire wall goes white. When I try to just un plug it goes just white. I can pair to my white lights however not change any colour..... I can dim them tho. There is no support number and thus far have received no emails...... need some help badly!
Hey
Dame Probleme with Nano Light Panels.
I've got 30 Panels and extra 9 Panels.
9 Panels works, also the rhythm.
But the other with 30 Panels show me only white.
I also write my problems to Nano with a mail.
I said I have done everything. Also with an extra controller. Nothing works.
Firmware controller check.
Firmware router check.
App delete new installed check.
Over 100 times hard and soft reset check.
Switch it with other controller nothing happens.
...
And now I have paid for only white lights?
Very funny Nanoleaf. (Clap one time in my hands)
The answer from Nano is that I have to send my invoice and address. Cause they will send me a new controller? But fucking why. Cause I have done really everything.
The time I spent in this, I had to buy ten of this.
Sorry for bad English.
To add, this happened after I added 6 more nanoleaf to the original 9.
The power button and the selector are not responsive either. I already sent in a support ticket and I'm awaiting their response. If nothing works then I'm out over $100 for the 6 add on leaves. Please help.
I have the same exact problem. Is there a fix?
Hey. Thank you for the information. I will try. I will share the result here.
Hope this works. I do not have any nerves anymore.
Same problem as Steve - panels light up white and aren't doing anything no matter if I unplug/plug, try to connect via phone, or press the buttons.
I got the sams issue with canvas. The mainpanel, where the power comes from, is just white. all others are colored. Just bought it today and after hours i think its just not working correctly.
Return it if you still can. There is a defective panel in there.
Hey, I bought 1 expension pack of 3 nanoleaf panel from a store then the an adapter from and an other expension pack from their website. First time I plug them they make colors and shift between them. Then when I try to pair them only one is paired and follow the scene and the other ones stay white. I am really sad that an expensive product seem to have that low on support help from your cases.
Mine only started doing this after loading the newest firmware. The panels worked fine before. They’ll light up fine for a while and work in the app, then they go all white and I have to power them off and back on.
For each set of 30 nano light, you will need a power adapter. If you still run into issues, remove panels 1 at a time until your panels function as normal. You may have one defective panel in the chain of panels that is not working properly.
I was able to diagnose my issue this way and found one panel causing the white light / unresponsive issue.
I hope that this helps.
The panels go white and then fix themselves and they go white. I do have a 15 DHCP lease which may be a factor. This is happening with two sets of panels. When I go into the app they appear offline.
What is the geekiest explanation and how do I diagnose this? Do they only work if connected to some other server?
Please sign in to leave a comment.