Troubleshooting: iOS App Errors

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    steevj

    My Canvas says Error Accessory is blocked. Non of your articles help to resolve this.

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    CB

    I had this issue occur with 2 of my nanoleafs as well. Every time I went into the Nanoleaf app I would get the error message "Accessory is blocked". One day I was setting up some additional devices and I stumbled upon a solution by accident so I wanted to reach out and share it with everyone because all of my online troubleshooting turned up nothing as well.

    This solution works for iOS devices, I imagine something similar should work for non-apple setups.

    1. Get out of the Nanoleaf app and open the "Home" app on your phone. This will let you view all of your homekit enabled devices.

    2. Locate the room where your nanoleaf is listed. With one device it looks like the firmware update moved it to a new room called "Default Room" but with my other device it was still in the same room it was supposed to be in.

    3. Go into the nanoleaf settings inside the Home app and move it to a different room.

    4. Go into the settings again and move it back to the room that it's supposed to be in.

    5. Open the Nanoleaf application and you should no longer receive the error message and now have access to the nanoleaf panels

    Like I mentioned previously, this might differ slightly for non-apple devices and I'm not entirely sure if the bug is related to homekit or not but making the modifications within the Home app and moving the panels back to the correct room seems to unblock the panels. This worked with two different panels that were receiving the error message. Good luck, hope this helps others with this issue.

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    Steev Janssen

    Does t help. When I try to move the canvas in the Home app to another room it says accessory is blocked.

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    Steev Janssen

    Does t help. When I try to move the canvas in the Home app to another room it says accessory is blocked.

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    Judith P.

    Hi Steev, 

     

    you should not receive this error message if your Canvas is updated to the latest firmware version which is 1.4.0. 

    Please reach out to our support if the issue still persist. 


    Thank you 

    Your Nanoleaf Team

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    joe rothschild

    Brand new Canvas. Same issue.

     

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    Mcpheedarryl

    Can you please fix the connection error issue erery other brand works consistenly except Nanoleaf I have replaced the controller 3 times always need to uplug replug

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    Chris Lee

    this worked for me on my iphone xr. I went into the home app and it paired faster than the nanoleaf app. I tried the nanoleaf pairing for like 2 hours and doing the soft/hard reset as well as trying to pair via built in wifii. none of that shit worked. what eventually got the app to work was going into the IOS home app and then pairing it that way. I paired it into a new room and boom! the app started to work. 

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    Jona Nunez0127

    I've had the same problem for over a month now this is ridiculous I have haven't heard any response from them they literally told me to send a video sent nothing silence then I sent another message nothing opened a new ticket nothing the best solution is just to literally buy new ones and return the non functioning ones back to the store apparently that's what they want u to do horrible "tech" service if I didn't already invest so much time and money on this I would've just thrown it out in the trash but my whole setup now revolves around this company from the strips to the canvas to the light bulbs even buying that dumb remote I never use lol its horrible how they treat there customers all u see are negative responses to there "tech"
    support team and it doesn't get better its like they don't care basically its like u bought it now your stuck with it might have to cut my loses short on this one and sell my whole setup and try going to phillips at least there more reliable maybe not as cool looking but none of my friends have had any experience like what I'm going through so yeah the solution to the problem is essentially buy a new one and return the non functioning one back to the store in the box cause these "techs" don't care they already have your money 

     
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    Judith P.

    Hi Jana, 

     

    Thank you for your feedback.Can you please provide the ticket number that you've created with us? I will make sure that we have this solved in a timely manner. 


    Thank you again

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    Jona Nunez0127

    Your request (89474)

     

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