Troubleshooting: iOS App Errors

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    steevj

    My Canvas says Error Accessory is blocked. Non of your articles help to resolve this.

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    CB

    I had this issue occur with 2 of my nanoleafs as well. Every time I went into the Nanoleaf app I would get the error message "Accessory is blocked". One day I was setting up some additional devices and I stumbled upon a solution by accident so I wanted to reach out and share it with everyone because all of my online troubleshooting turned up nothing as well.

    This solution works for iOS devices, I imagine something similar should work for non-apple setups.

    1. Get out of the Nanoleaf app and open the "Home" app on your phone. This will let you view all of your homekit enabled devices.

    2. Locate the room where your nanoleaf is listed. With one device it looks like the firmware update moved it to a new room called "Default Room" but with my other device it was still in the same room it was supposed to be in.

    3. Go into the nanoleaf settings inside the Home app and move it to a different room.

    4. Go into the settings again and move it back to the room that it's supposed to be in.

    5. Open the Nanoleaf application and you should no longer receive the error message and now have access to the nanoleaf panels

    Like I mentioned previously, this might differ slightly for non-apple devices and I'm not entirely sure if the bug is related to homekit or not but making the modifications within the Home app and moving the panels back to the correct room seems to unblock the panels. This worked with two different panels that were receiving the error message. Good luck, hope this helps others with this issue.

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    Steev Janssen

    Does t help. When I try to move the canvas in the Home app to another room it says accessory is blocked.

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    Steev Janssen

    Does t help. When I try to move the canvas in the Home app to another room it says accessory is blocked.

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    Judith P.

    Hi Steev, 

     

    you should not receive this error message if your Canvas is updated to the latest firmware version which is 1.4.0. 

    Please reach out to our support if the issue still persist. 


    Thank you 

    Your Nanoleaf Team

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