Troubleshooting: Android App Errors

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    Hongkai Zhang

    I encountered this error code, but none of the steps above helped. At the end of the day, I figured it was because Nanoleaf cannot work with Eero mesh wifi routers (maybe due to the latter's lack of a dedicated 2.4GHz SSID) - I worked around by connecting Nanoleaf to an old 2.4GHz only wifi extender: the wifi extender generates a new SSID (like xxxx_extend). I first let my phone forget my main wifi network, then connect it to xxxx_extend, and then I use the app to instruct Nanoleaf to connect to xxxx_extend too. There is still quite a long wait during the setup, but in the end everything went through. 

    I hope this info is helpful to other customers, and Nanoleaf should really test their products on the latest routers. 

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    Brian Snyder

    there pairing software is such shit..for how much money i spent on this product everything should be smooth....but noooooo  its a bitch

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    Flow Ir In

    the number of "1 out of X" found this helpful at the bottom of every single page is telling

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    Kiss László

    Nanoleaf app shows my light panels as "Not Connected", but I can control it with the Google Hub paired before.

    How can i reconnect without re-pairing it? I won't do this every day!

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