Troubleshooting: Android App Errors

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    Brian Snyder

    there pairing software is such shit..for how much money i spent on this product everything should be smooth....but noooooo  its a bitch

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    Kiss László

    Nanoleaf app shows my light panels as "Not Connected", but I can control it with the Google Hub paired before.

    How can i reconnect without re-pairing it? I won't do this every day!

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    Wynn V

    I spent $1200 Canadian, yes $1200 and these panels works well for less than a year and now so many glitches, one main control board died, can't connect to my wifi network anymore, now I have a useless $1200 paper waste, wish I have a time machine so I never bought it in the first place.

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    Hongkai Zhang

    I encountered this error code, but none of the steps above helped. At the end of the day, I figured it was because Nanoleaf cannot work with Eero mesh wifi routers (maybe due to the latter's lack of a dedicated 2.4GHz SSID) - I worked around by connecting Nanoleaf to an old 2.4GHz only wifi extender: the wifi extender generates a new SSID (like xxxx_extend). I first let my phone forget my main wifi network, then connect it to xxxx_extend, and then I use the app to instruct Nanoleaf to connect to xxxx_extend too. There is still quite a long wait during the setup, but in the end everything went through. 

    I hope this info is helpful to other customers, and Nanoleaf should really test their products on the latest routers. 

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    Flow Ir In

    the number of "1 out of X" found this helpful at the bottom of every single page is telling

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    Jona Nunez0127

    I've had the same problem for over a month now this is ridiculous I have haven't heard any response from them they literally told me to send a video sent nothing silence then I sent another message nothing opened a new ticket nothing the best solution is just to literally buy new ones and return the non functioning ones back to the store apparently that's what they want u to do horrible "tech" service if I didn't already invest so much time and money on this I would've just thrown it out in the trash but my whole setup now revolves around this company from the strips to the canvas to the light bulbs even buying that dumb remote I never use lol its horrible how they treat there customers all u see are negative responses to there "tech"
    support team and it doesn't get better its like they don't care basically its like u bought it now your stuck with it might have to cut my loses short on this one and sell my whole setup and try going to phillips at least there more reliable maybe not as cool looking but none of my friends have had any experience like what I'm going through so yeah the solution to the problem is essentially buy a new one and return the non functioning one back to the store in the box cause these "techs" don't care they already have your money 

     
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