Nanoleaf loose wifi connection at least once a day

Follow

Laurent Steffen

• July 22, 2019 09:14

Hi,

For several weeks now (very stable before), my Nanoleaf pannels loose the wifi connection at least once a day and have to be disconnected and reconnected. 

Nothing has changed in my infrastructure.

Do you have similar behaviour ? Any advice to fix that problem ?

Thank you in advance for your support.

BR

1

• 

  Kevin Riley

  • August 05, 2019 21:37

  I am having the same issue

   

  1

  Comment actions Permalink
• 

  Greg Baker

  • August 31, 2019 15:16

  +1 on this issue.  Started at my house with the latest firmware update.

  1

  Comment actions Permalink
• 

  Jay Cagle

  • September 05, 2019 19:21

  I have the same problem, starting with the last firmware update.  Very frustrating!

  0

  Comment actions Permalink
• 

  Jinx32

  • September 08, 2019 14:02

  Same.  Woke me up in the middle of the night.  They whole setup went FULL WHITE.  Had to unplug and replug in as nothing would respond.  Then it appears to work fine until it does it again.  Please provide a fix. 

  Started with latest firmware update.

   

  0

  Comment actions Permalink
• 

  Gabriel Thayer

  • September 10, 2019 20:20

  my daughter is also having this problem and isnt sure why??  Just started with last update.  any help yet??

  0

  Comment actions Permalink
• 

  Jinx32

  • September 10, 2019 20:35

  Unfortunately I found out from other threads that they don’t come here to view issues. You have to open a ticket. So any comments/complaints are lost to them here and you will have to wait for one of us to get back to you if we get a solution. I noticed that if you leave it on any pattern, mine eventually will freak out, reboot to white, then go back to the pattern, never freezing up completely. It is when it is off and reboots that it hoses up. Lastly, if they don’t fix it ASAP, I’ll be “buying” a new Wi-Fi module from a local hardware store and then returning the broken one.

  0

  Comment actions Permalink
• 

  Jinx32

  • September 17, 2019 03:03

  New firmware update last Friday to 3.2 fixed my issue. It updated by itself by the time I got home from work. Power cycle the lights if you notice in the app that you don’t yet have 3.2.

  1

  Comment actions Permalink
• 

  Denis Gubanov

  • September 28, 2019 07:31

  3.2 does not fix this issue for me

  0

  Comment actions Permalink

Please sign in to leave a comment.