Nanoleaf Remote, firmware upgrade failed - it's broken

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15 comments

  • Avatar
    Raydexxi

    Hello, I got the same issue.

    Started the firmware update and I didnt pay attention at what moment it obviously crashed. When I looked back I saw the remote was green and in the menu I got the message to retry the process (flashing the firmware)

    Since then I didnt get it to work. I still had the previous version of the firmware of the nanoleaf and the previous version of the android app.

    I was told by the support to wait the new updates, so I did.

    Now I got the latest nanoleaf firmware and the android app.

    Anyways... I still cannot reflash the remote.

    The flashing always breaks down on 18%

     

    I really want to know if I should stop trying and throw that thing away.

     

    What makes me seriously annoyed is that all the nanoleafs products are expensive.

    And what I concider a joke nowadays where a simple firmware update can destroy such an item.

    What is the reset for if it doesnt recover back to an emergency recovery firmware on the remote?

    Its like back in the old 90s flashing a bios could kill your mainboard.

     

    Hello... its not a big of a deal to have proper firmware update protection to exactly prevent such stuff.

     

    I am angry.. because that stuff doesnt cost 10€ only.

     

    If people can kill their remotes then PLEASE warn them before they start flashing them.

     

    Btw.. we are not the only ones. I have found other people on the internet who have the same issue!

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  • Avatar
    sunil sharma

    latest app 3.50

    panel firmware 3.20

    remote firmware 1.15

     

    works perfectly

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  • Avatar
    Oliver Busse

    Happy for you Sunil, the problem is not the firmware itself I guess, but the process stopped during upgrade and now it's broken.

    The questions is: how to bring it back to life?

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  • Avatar
    Raydexxi

    Ok Sunil... what does it help us that your update went fine and its working?

     

    As my Remote is still always showing up as a bluetooth device maybe there is a way to recover it.

    Funilly is that it changed its ID name .

    I wish I could try the flashing on another phone but I cannot pair it anymore.

    And all that settings synching in the cloud funnily doesnt synch from other phones settings ... lol

    Maybe they have a software you can access it via a computer and flash it directly without the pairing process.

    But I bet they wont give it out to customers.

     

    Would be great to know if we can send in that thing somewhere so they recover it.

    But I start to think nanoleaf is just money making without support whatsoever. If I look at the horrible app alone.

     

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    Oliver Busse

    Raydexxi, I tweeted this thread to Nanoleaf on Twitter - and I hope for some reaction on how to deal with it. Let's sit and wait...

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    sunil sharma

    I had to remove nanoleaf app and reinstall it and tried after hard reset 2-3 times and 3rd time was a charm

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    Oliver Busse

    Sunil, I cannot even hard reset the device, the green light does not turn off.

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  • Avatar
    Raydexxi

    There is no hard reset on the remote. Its just a settings reset. Thats it.

    It most certainly doesnt reset to a failover firmware.

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  • Avatar
    Raydexxi

    Ohh something interesting happened.

    I logged into my nanoleaf app and the remote isnt showing up and is not paired. Just disappeared :D

    now I cannot even retry the flashing anymore... and how to pair it again?

    Incredible

     

    GREAT STUFF!

     

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  • Avatar
    Oliver Busse

    Yep, I removed the remote and hoped to add it again but no way - of course, it's dead. No reaction from Nanoleaf at all. Hoped to get some reaction to this post, but also: it's dead

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  • Avatar
    Deblandrea

    Same problem here with two different remotes, one a year old and one purchased last week. Tried many things, including reloading the App. No success, lots of wasted time. 

    Also noted that in the the latest release of the Nanoleaf App, when I select "Remotes" in "Settings", the App crashes. Using an iPhone 6+ with latest iOS 12.4.1

    Nanoleaf was contacted for a solution, they are slow to react.

    The Nanoleaf products were so pleasant and user friendly. The App has become cumbersome, too complex to operate. Why not going back to the essence of user friendly products?

    Or make an App for the Techies and one user friendly for users who simply want to enjoy using your products.

    Thank you for fixing the issue as soon as possible. 

     

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  • Avatar
    David Kerns

    Having to factory reset your device 2 - 3 times is not an acceptable fix.

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    Raydexxi

    No help whatsoever... absolutely disgusting from you nanoleaf people.

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  • Avatar
    Ryan Thompson

    For what it's worth, I've had two remotes "turn green" and not turn off (without a battery pull).  Even after pulling the battery, then putting them back in whilst holding in the reset pin (which can be a bugger to pull off) it wouldn't work.

    But patience comes to those who wait.

    After leaving the batteries out of the remote for a few days, then replacing with FRESH batteries, my remotes sprung back to life.  Had to re-pair them etc. (I'm on Android) but it worked.

    Note: Before you try to re-pair them to the app/panels, you have to make sure that the remote isn't already in the app as a known device.  If you can't remove it, you need to remove the paired devices from the app as well.  I've had to do this a few times for a myriad of other issues.

    It seems that the remotes went all-green as a way of saying they're on death's doorstop, battery-wise?

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    Bobby Meadows-Stein

    Props to Ryan Thompson there. The battery thing is totally legit. Just change to a set of fresh batteries if your remote "goes green".

     

    Mine locked up, wouldn't pair, and was solid green. Changed out the batteries and it came back, good as new.

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