Nanoleaf Remote, firmware upgrade failed - it's broken

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26 comments

  • Avatar
    Raydexxi

    Hello, I got the same issue.

    Started the firmware update and I didnt pay attention at what moment it obviously crashed. When I looked back I saw the remote was green and in the menu I got the message to retry the process (flashing the firmware)

    Since then I didnt get it to work. I still had the previous version of the firmware of the nanoleaf and the previous version of the android app.

    I was told by the support to wait the new updates, so I did.

    Now I got the latest nanoleaf firmware and the android app.

    Anyways... I still cannot reflash the remote.

    The flashing always breaks down on 18%

     

    I really want to know if I should stop trying and throw that thing away.

     

    What makes me seriously annoyed is that all the nanoleafs products are expensive.

    And what I concider a joke nowadays where a simple firmware update can destroy such an item.

    What is the reset for if it doesnt recover back to an emergency recovery firmware on the remote?

    Its like back in the old 90s flashing a bios could kill your mainboard.

     

    Hello... its not a big of a deal to have proper firmware update protection to exactly prevent such stuff.

     

    I am angry.. because that stuff doesnt cost 10€ only.

     

    If people can kill their remotes then PLEASE warn them before they start flashing them.

     

    Btw.. we are not the only ones. I have found other people on the internet who have the same issue!

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    sunil sharma

    latest app 3.50

    panel firmware 3.20

    remote firmware 1.15

     

    works perfectly

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    Oliver Busse

    Happy for you Sunil, the problem is not the firmware itself I guess, but the process stopped during upgrade and now it's broken.

    The questions is: how to bring it back to life?

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  • Avatar
    Raydexxi

    Ok Sunil... what does it help us that your update went fine and its working?

     

    As my Remote is still always showing up as a bluetooth device maybe there is a way to recover it.

    Funilly is that it changed its ID name .

    I wish I could try the flashing on another phone but I cannot pair it anymore.

    And all that settings synching in the cloud funnily doesnt synch from other phones settings ... lol

    Maybe they have a software you can access it via a computer and flash it directly without the pairing process.

    But I bet they wont give it out to customers.

     

    Would be great to know if we can send in that thing somewhere so they recover it.

    But I start to think nanoleaf is just money making without support whatsoever. If I look at the horrible app alone.

     

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    Oliver Busse

    Raydexxi, I tweeted this thread to Nanoleaf on Twitter - and I hope for some reaction on how to deal with it. Let's sit and wait...

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    sunil sharma

    I had to remove nanoleaf app and reinstall it and tried after hard reset 2-3 times and 3rd time was a charm

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    Oliver Busse

    Sunil, I cannot even hard reset the device, the green light does not turn off.

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    Raydexxi

    There is no hard reset on the remote. Its just a settings reset. Thats it.

    It most certainly doesnt reset to a failover firmware.

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  • Avatar
    Raydexxi

    Ohh something interesting happened.

    I logged into my nanoleaf app and the remote isnt showing up and is not paired. Just disappeared :D

    now I cannot even retry the flashing anymore... and how to pair it again?

    Incredible

     

    GREAT STUFF!

     

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  • Avatar
    Oliver Busse

    Yep, I removed the remote and hoped to add it again but no way - of course, it's dead. No reaction from Nanoleaf at all. Hoped to get some reaction to this post, but also: it's dead

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  • Avatar
    Deblandrea

    Same problem here with two different remotes, one a year old and one purchased last week. Tried many things, including reloading the App. No success, lots of wasted time. 

    Also noted that in the the latest release of the Nanoleaf App, when I select "Remotes" in "Settings", the App crashes. Using an iPhone 6+ with latest iOS 12.4.1

    Nanoleaf was contacted for a solution, they are slow to react.

    The Nanoleaf products were so pleasant and user friendly. The App has become cumbersome, too complex to operate. Why not going back to the essence of user friendly products?

    Or make an App for the Techies and one user friendly for users who simply want to enjoy using your products.

    Thank you for fixing the issue as soon as possible. 

     

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    David Kerns

    Having to factory reset your device 2 - 3 times is not an acceptable fix.

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    Raydexxi

    No help whatsoever... absolutely disgusting from you nanoleaf people.

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    Ryan Thompson

    For what it's worth, I've had two remotes "turn green" and not turn off (without a battery pull).  Even after pulling the battery, then putting them back in whilst holding in the reset pin (which can be a bugger to pull off) it wouldn't work.

    But patience comes to those who wait.

    After leaving the batteries out of the remote for a few days, then replacing with FRESH batteries, my remotes sprung back to life.  Had to re-pair them etc. (I'm on Android) but it worked.

    Note: Before you try to re-pair them to the app/panels, you have to make sure that the remote isn't already in the app as a known device.  If you can't remove it, you need to remove the paired devices from the app as well.  I've had to do this a few times for a myriad of other issues.

    It seems that the remotes went all-green as a way of saying they're on death's doorstop, battery-wise?

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    Bobby Meadows-Stein

    Props to Ryan Thompson there. The battery thing is totally legit. Just change to a set of fresh batteries if your remote "goes green".

     

    Mine locked up, wouldn't pair, and was solid green. Changed out the batteries and it came back, good as new.

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  • Avatar
    Joel

    I had the same issue going to 1.0.1

    Update kept failing at 19%

    Checked the batteries with my multi-meter and they were reading under 1.1V (that is really flat for a AA battery). Swapped out the old batteries. I checked the replacements with the multi-meter just to be sure they were fresh and they were reading 1.6V.

    Restarted update and at around 20% the green light blinked off then on again and the update continued all the way to 100%.

    Thanks everyone for contributing to this post. Really helped.

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    Oliver Busse

    I can confirm this. After months I put new batteries in, the device still was green (permanent). I had to reset it using the little hole. Then added it again in the app/Home app and updated it to the latest firmware. It's back to life again! :-)

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    Raydexxi

    I dont think this had anything to do wiht the batteries guys. Its not like I am that stupid when I tried to recover my remote that I didnt put new and fresh batteries into the remote.. it still failed!  The answer is a different one.

    Either because we complained or they figured that out by themselfs, who knows. I think the software developers got rid of the bug that existed in the firmware and the app.

    Because I am more then certain that it was a new firmware that brought back our remotes to life.

    I completely gave up that the remote will ever come back and it was lying around. Then after I saw that the panels got a new firmware update I thought.. ok lets try again. And miracle... the app saw my lost remote even when it was green all the time!!!

    And the app gave me the option to update my remote, which it finally did without breaking down. And now the remote is fine again.

     

    So it had nothing to do with the batteries, but they finally reacted and corrected the firmware and the app itself so the firmware update of the remote finally worked!

     

     

     

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    Joel

    @Raydexxi It could be that we were experiencing a different bug or my method was flawed. In my case I had the permanent green remote issue while the newer update was available. From memory I think my panels were up to date. I might be mistaken though as they were all updated on the same day.

    I still have the dead batteries and a backup remote that has never been updated. I could perform a test this week. By trying to update that remote with the old batteries I should be able to determine if the flat batteries are the issue.

    This isolation test will only work if the panels themselves are simple and have no firmware to update. I also have spare rhythms and power supply connectors (i assume its this component that receives the firmware update).

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    FravashY

    Same solid green problem. Brand new remote. Android. Failed update at 18%. Got second chance after battery change. Failed again at 18% and since then i cant fix it with battery change.

    I left batteries out for multiple days, tried different combination of them. Pairing with remote not working. Stupid reset hole not working.

    I tried to delete it from app and reconnect, but no luck. Cant connect with remote. Dont know what to do.

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    Ari

    Same issue, bran new remote. IOS. Failed twice around 18% second time i got the glowing green remote of death. Reset button does nothing. Contacted support waiting on reply.

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    SamEmam

    I have the same issue.

    For a couple of days my remote has been randomly flashing green, red and pink for a few minutes at a time.

    When I went to use it, I realised it wasn't working. Googling the problem led me to this thread.

    I tried to update the firmware from version 1.0.1 to 1.0.15, and it failed at 18%.

    Now the remote is constantly green and I can't reset it or retry the update.

    I've also tried new unused powerful Duracell batteries with no luck.

     

    Also my phone is constantly trying the Firmware Update "Fetching firmware update data.."

     

     

    UPDATE:

    My remote now works.


    Not sure if this is the fix, but here is what I tried.

    I left my phone to continue the "Fetching firmware update data.." with the app open. after about almost an hour it had disappeared.

    I took out the batteries of my remote, pressed "retry update" on my phone, and put the batteries back into the remote.

    It started counting the % up to 20% complete, here my remote stopped lighting up green, the update paused for a while, and then my remote flashed green again and it kept the update going to 100%.

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    Ari

    Just an update - NOT A FIX - just how it worked for me from new:

    Fortunately i was able to get a replacement from the seller i purchased from. I attempted to update the firmware on a new one however i did not use the included batteries i used my own new duracells.

    I was able to update it miraculously - the update froze at 19% for a solid few minutes and the device was the deadly static green. I just left it and eventually it skipped from 19-100% and it was complete.

    Paring and setting it up seemed to be an issue when going through the Apple home. I think it is trying to communicate with my bridge (my   tv 4th gen 4k which is downstairs) and do everything through that which meant it wasn't responding properly and the brightness adjustments weren't working.

    I unpaired it from the home and went through the pairing proess through the rhythm module directly and i would highly recommend this. 

    Unfortunately this means you can't have it trigger scenes made in the home or control other devices that aren't nanoleaf brand. This is fine for me as i have the phillips hue tappers for my main lights which also control my nano leaf panels.

    I would highly recommend the phillips hue line with the 4 button tappers they sell.

     

    Hope this can help someone 

    My original remote is still stuck in the green light of death and the reset button which was not properly fitted under the pin hole is now snapped inside the remote >:(

     

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  • Avatar
    Raydexxi

    As a suggestion for everyone.

    First be sure that you have the lates version of the app and the latest version of the firmware of your panels.

    Then (if connected) delete your remote from the software and delete the panels. Clean up the whole thing

    Reset the remote with a nedle or whatever.

    Now get another phone! Different model, from your wife / gf or whoever you know.

    Install the nanoleaf app and reconnect the panels to that new phone.

    Activate the remote while you are inside the panels app and wait a few seconds then navigate to the firmware menu.

    Try to see if the app can see the remote now.

    Try it in different ways if it doesnt appear. Leave the app run at least in the background. Wait...

    Close app, reset Remote again. Now start app. Go to firmware menu and check again.

    Try to start and restart in different steps.

    Like I wrote before. I was sure that the new firware version fixed this for me.

    My remote appeared in thge firmware menu out of a sudden completely by itself! And it gave me the option to reflsh the firmware. This happened after I upgraded to the latest soft and firmware back then.

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    Andrew Chan

    I got the same problem. The remote keeps green after fail on firmware update.

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    Nick Zhang

    New remote, exact same problem, stuck at 18% Android. Pulling batteries does not work, physical reset does not work, holding reset while put in battery does not work. New battery(Eneloop Pros) does not work. Removed the remote from the app, panels and app up to date. 

    I guess I need to wait for the capacitor battery or something to drain and try again? Kind of frustrating....

     

     

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