Pairing problem -- 5 GHz wifi possible problem

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Maria Morgan-Butcher

• December 01, 2019 23:11

Unable to pair nanoleaf Rhythm Edition 9 panel kit with any devices (iphone, android, HP laptop). Neither soft or full factory reset fixed the problem. Trouble shooting guide says 5 GHz network "not supported."

Is there a work around? 

We are trying to do a 28 panel installation in our HQ lobby. Help please!

 

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  Trey Turner

  • December 14, 2019 21:05

  5 GHz WiFi is not supported; the controller would need a different radio chipset. You'll need to connect these to a 2.4 GHz network for setup and operation. This is not at all unusual for IoT devices; my dishwasher, ceiling fans, smart outlets, and body scale are all 2.4 GHz only. It's not just that 2.4 radios are cheaper; they also have better range than 5.0 radios, especially through walls.

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