Nanoleaf Panels - Unknown pairing code - refusing to connect

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Byron Piper

• February 14, 2020 18:59

My Nanoleaf lights have been working "alright" for a while until recently when my phone had a software update. Now the light will not connect. At all.

Regardless of what I do. I've done everything that the troubleshooting says and it will not connect.

 

And when it did connect after a million tries it soon disconnected soon after, literally 5 seconds and I lost control.

Why is it that I'm keep having to go through a frustrating process just to get the lights to connect periodically? The app is the most inconsistent app I've ever used in my life. 

All I wanted to do was change the brightness a notch. That's it. But no apparently that's too hard for this expensive piece of equipment to do, even though it's a light fixture.

Please, for the love of god. Sort the app out. I can't keep going through this every time!

I've since connected it now, literally just doing the same thing over and over until it actually just connects. But no doubt when I open the app later on it'll just disconnect for no reason. At this point I'm starting to think it's an intended feature.

Btw if you think I'm angry. I am. I understand that stuff like this can go wrong sometimes but I feel like this app does this all the time ever since I got it which was two years ago and no update has even helped with fixing the problem. Just please, improve the connection process because my god it's the worst.

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  Flow Ir In

  • March 27, 2020 01:58
  • Edited

  i hear your pain. I cannot even set up my panels, the app is trash. Some dev decided that some clever/smart network bs would be best, and screwed it for us all.
  I'd be happy with a simple direct connection to a nanoleaf hotspot, but even THAT doesn't work.

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  Urs Walti

  • April 01, 2020 18:43

  Seems I'm not lonly with such BIG Trouble...
  Jea this dosen't help to make it works, but feels we are together texting and hoping for a soon Solution.
  Spent yesterday another hole day with try connecting all my devices. Athe the end nor the Auroras then the App was working.
  Luckily I have vor each Panel a Remote to controll the manualy on the place.

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  Alan

  • May 02, 2020 11:19

  Same Problem as you 3.

  Really a pain to get my 2 Aurora system worked. Hard/soft reset nothing worked. I even replace a 2 years od controler with a brand new one...same same!!

  I really like those LEDs but it's maybe the worst IOT I have to deal with. Used to work, with Zigbee, RFZ, ZWave, BLEA so I'm trying to skip using this app, via the API but I don't know if the controler is not the weak point of the all system.

  Good luck fellaz !!

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