Can't pair my device...

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AlexanderAJ

• November 12, 2020 21:54

I'm disappointed.

 

I just got 9 light panels from nanoleaf, I was really happy to have them, but suddently they wasn't on my app and then I tried to pair them but with no luck. I have tried everything that is possible: Soft reset, hard reset, unplugged my device, unplugged the remote and deleted the nanoleaf app. Nothing worked.

 

Hope that someone can help me, I'm, really sad about it..

/Alexander

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  Daniel Paniagua

  • November 13, 2020 13:04

  Hi Alexander!

  I've hoy the exact same problem as you!

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  Cap Onehundred

  • November 22, 2020 10:12

  Me too. It was working and now it doesn't. My other set of 9 do work (for now). Is there a solution or did we lose $250?

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  Capt. Wrecked

  • January 07, 2021 21:09

  I bought 18.   none of them work.   I'm on my second controller after a 2 week process trying to deal with "customer support" back in October, and had a power bump 12 days ago, and now the same problem.  no connecting to anything.   This is a defective product and I have no idea how they are still in business. 

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  Hau Do

  • January 17, 2021 19:38

  I had the same problem with my 7-pack hexagon and finally found out that the HomeKit code to pair does not match the code on the controller. 

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