Can't submit tech support request

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    Trey Turner

    I've also tried both Chrome and Firefox - nothing works. How can I submit a warranty request?

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    Matthew

    I am having the same issue I can not place an order and it keeps telling me my card is declined but I know it works can not submit a request either

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    Todd Tolls

    I have the same issue trying to reply to one of my support tickets. Every time I hit submit, I get the rather uninformative error "Could not add your reply".

    Tested in Chrome, Firefox and Edge.

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    Trey Turner

    I messaged them via Twitter DM and got this reply.

    Hi!! Thank you very much for bringing this up to our attention. Our team is aware of this issue and they are currently working on a fix as soon as possible. This should be up soon and we would highly recommend to get in touch with our support team once everything is up and running. We do apologize once again for the inconvenience and we do appreciate your time and patience with us. Once you create a support ticket please send us the ticket number so we can prioritize it for you and make sure we find you a fix ASAP!

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    Trey Turner

    It's still broken at the moment.

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    Todd Tolls

    Still not working for me this morning either.

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    Todd Tolls

    FYI, I was finally able to add a reply to my case today (July 21). Hopefully it's working for everyone again.

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