Nanoleaf loose wifi connection at least once a day

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8 commentaires

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    Kevin Riley

    I am having the same issue

     

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    Greg Baker

    +1 on this issue.  Started at my house with the latest firmware update.

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    Jay Cagle

    I have the same problem, starting with the last firmware update.  Very frustrating!

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    Jinx32

    Same.  Woke me up in the middle of the night.  They whole setup went FULL WHITE.  Had to unplug and replug in as nothing would respond.  Then it appears to work fine until it does it again.  Please provide a fix. 

    Started with latest firmware update.

     

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    Gabriel Thayer

    my daughter is also having this problem and isnt sure why??  Just started with last update.  any help yet??

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    Jinx32

    Unfortunately I found out from other threads that they don’t come here to view issues. You have to open a ticket. So any comments/complaints are lost to them here and you will have to wait for one of us to get back to you if we get a solution. I noticed that if you leave it on any pattern, mine eventually will freak out, reboot to white, then go back to the pattern, never freezing up completely. It is when it is off and reboots that it hoses up. Lastly, if they don’t fix it ASAP, I’ll be “buying” a new Wi-Fi module from a local hardware store and then returning the broken one.

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    Jinx32

    New firmware update last Friday to 3.2 fixed my issue. It updated by itself by the time I got home from work. Power cycle the lights if you notice in the app that you don’t yet have 3.2.

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    Denis Gubanov

    3.2 does not fix this issue for me

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