Controller has failed and stopped working

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    Patrick Oberli

    Got the exactly same issue, also after around 12 months. 

    I got it partly back to work, after I did a hard reset. 

    Manual: https://helpdesk.nanoleaf.me/hc/en-us/articles/360003638413-How-do-I-reset-my-Light-Panels-

     

    Weird thing is, as soon as I try to control it with Alexa, the controller is frozen again and I can't control it anymore with the app or anything  else and need to at least reboot it.

    Very annoying, I think since around 5 - 10 days.

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    Danbeary2013

    I'm getting the exact same issue. I've had it installed for only 2 days. 

    Fun part - When i try to remove the panels, the supplied sticky tabs rip the paint off my wall. So what should be warranty work will cost me money regardless now.

     

    -1 for Nanoleaf

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    Patrick Oberli

    I think my issue was caused by renaming my username in the nanoleaf app.

    I've deleted the nanoleaf plugin in the alexa app and afterwards added it again. Now the control works again. I'm still on firmware 3.2.0, haven't yet received the newer version. 

    Regarding the sticky tabs, that shouldn't happen, unless you have a very bad paint job on the wall or if it's a bit wet. You did pull the sticker along the wall and not into your direction? See Tesa Powerstrips videos on how to remove them. They should normally not cause any damage to a wall (unless the panels fall down and take a part of the wall/paint with them....).

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    Danbeary2013

    I have tried removing it from my Apple home plugin' app and that hasn't fixed the issue either. Also, I have yet to hear back from support.

    Regarding the paint; it's not cheap! and maybe this could be from me using 3 sticky tabs per tile? I don't think that should have any effect of removing paint regardless.

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    Patrick Oberli

    That sounds as if you ripped the panel from the wall? That would have been the wrong way to do it.

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