Do I need to submit a video/picture for my issue?Updated 2 years ago

When necessary, our support team may request photos and/or video to aid in diagnosing a hardware problem; these are required for replacement parts to be sent to you. Once we have the required picture or video we can pinpoint the problem to further assist you.

Please note: Nanoleaf reserves the right to ask for additional pictures or videos (beyond what has been provided) if necessary to meet certain criteria of diagnosing a problem. Nanoleaf has the right to reject any picture(s) or video(s) they feel are not relevant to the issue presented as these may not illustrate a hardware problem.