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Frequently Asked Questions: Non-Technical

Can I use my Nanoleaf product outside?

Please Note: Nanoleaf products are rated to work inside only at room temperature. Bathrooms are also not a recommended place to use due to heat build from steam and condensation. Our products are also not waterproof. Our latest product, Outdoor Strin

I did not receive my order. Please help!

In some unfortunate instances packages are not delivered. This can be a variety of reasons and therefore you can reach out to Nanoleaf and contact us. In some cases we can reach out to the carrier and file a claim on your behalf.   Please Note: Claim

I want to Return/Exchange my store bought Nanoleaf product

Store bought purchases need to returned to the place of purchase (Retailer/Reseller) for a full refund/exchange. Please refer to the Retailer/Reseller returns and exchange policy outline on their website or printed receipt or email receipt. If you

How long is Shipping after I place my order?

The following are average Shipping Delivery Estimates once the order ships out but these can change based on the carriers needs and shipping method used.   **** Nanoleaf cannot control delays in shipping which is solely based on the carrier's end and

I did not receive my tracking information

We’re so sorry if you are dealing with a shipping delay or if you did not receive your tracking information yet! Our system does process the order which might take a couple of days but we always aim for sooner.   If you are experiencing any shipping

Do I have to pay Customs Charges?

International customers who purchase with us are subject to customs and import charges based on their country and government regulations and standards. These charges are mandatory and must be paid to receive goods.   ****Nanoleaf cannot control custo

Does Nanoleaf Price Match?

Like most companies, Nanoleaf is happy to price match active sales. We will price match our list of authorized resellers below or our own website:  https://nanoleaf.me/en-CA/about-us/store-locator/?country=CA   If a major retailer is not listed pleas

Do you have more specifications about your products?

You can find our full comprehensive specifications in the link below   https://nanoleaf.me/en-CA/products/compare/

Do you sell the mounting tape?

We do not sell the mounting tapes for the following products: Nanoleaf Canvas Nanoleaf Light Panels You can find the same 3M Command Tape at any local hardware or craft store.   We do sell the mounting tape for the entire Nanoleaf Shapes line on

My panels fell. Can I get assistance?

If your panels have fallen please contact us for assistance: https://nanoleaf.me/en-US/contact-us/   *****Nanoleaf can assist a customer with fallen panels based on certain criteria and our Warranty Process outlined in your region. Based on informati

Are Nanoleaf panels and bulbs waterproof?

No, Nanoleaf products are NOT waterproof or water resistant. Our panels and bulbs and adhesives are not designed to be exposed to high levels of humidity, and are therefore not recommended to be placed in washrooms, near the sink in kitchens, or outd

Can the Light Panels and Canvas Light Squares be combined?

No, the Light Panels and the Canvas Light Squares are not physically compatible, and can therefore not be connected together. However, they both use the Nanoleaf App, so you can control them together by creating a Group Scene.

Do I need to submit a video/picture for my issue?

When necessary, our support team may request photos and/or video to aid in diagnosing a hardware problem; these are required for replacement parts to be sent to you. Once we have the required picture or video we can pinpoint the problem to further as

How do I sign up for beta software updates for my Nanoleaf lights?

Anyone with a Nanoleaf account can opt-in to our public beta firmware programs through our forum. This allows your Nanoleaf lights to get access to new features and fixes available in the beta firmware updates, and helps us to gain valuable insights

How do I contact Nanoleaf?

If you need to contact us for any reason please use the link below:   https://nanoleaf.me/en-US/contact-us/