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I’m having connectivity or pairing issues

It is important to verify the LED status on the Controller or Control Square before troubleshooting. 

 

Step 1:

If the LED on the power button on the Control Square or Controller is off, make sure your device is on the same Wi-Fi network as your Nanoleaf panels. 

 

Step2:

If the issue persists:

  • Close and re-open the Nanoleaf App 
  • Power cycle your Nanoleaf panels by unplugging them from power for 10 seconds

 

Step3:

If the first 2 steps are unsuccessful, delete your panels from the Nanoleaf App, perform a soft reset on the Controller or Control Square and then pair again. How to do a soft reset.

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