I’m having connectivity or pairing issuesUpdated 5 months ago

It is important to verify the LED status on the Controller or Control Square before troubleshooting. 

Step 1:

If the LED on the power button on the Control Square or Controller is off, make sure your device is on the same Wi-Fi network as your Nanoleaf panels. 

Step2:

If the issue persists:

• Close and re-open the Nanoleaf App 

• Power cycle your Nanoleaf panels by unplugging them from power for 10 seconds

Step3:

If the first 2 steps are unsuccessful, delete your panels from the Nanoleaf App, perform a soft reset on the Controller or Control Square and then pair again. How to do a soft reset.