Frequently Asked Questions: Technical

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What Internet WIFI does Nanoleaf support

Please note, all of our Wifi enabled products only support 2.4 GHZ WIFI.

Do I need the internet or a device (phone/tablet) to use Nanoleaf panels?

You can use the panels straight out of the box without connecting them to the internet or your device. Hundreds of preset Scenes are built into the Controller or Control Square. If you would like to access more features and control your panels with t

I lost my pairing code, where can I find it?

The pairing code is an 8 digit code that can be found on the postcard that came with your Smarter Kit, on the back of the Controller or Control Square, or on the the PSU (Canvas and Shapes only) The pairing code is written in the following format XXX

I’m having connectivity or pairing issues

It is important to verify the LED status on the Controller or Control Square before troubleshooting. Step 1: If the LED on the power button on the Control Square or Controller is off, make sure your device is on the same Wi-Fi network as your Nano

I am having connectivity issues with my panels!

If you're having any connectivity issues with your panels, please open a support ticket here: https://nanoleaf.me/en-US/contact-us/ Then, please send in a video of you doing a hard reset for us to review this issue. Please also ensure in the vide

Double Tap Support on Canvas, Shapes and Elements

In firmware version 6.1.2 of Canvas, Shapes, and Elements, we removed the ability to use double tap to toggle panel power. This particular feature was causing panels to unexpectedly turn on for some users, which is simply: not great. We want our p

What is the difference between the triangular Light Panels and Shapes Triangles?

Similarities Nanoleaf Light Panels and Shapes Triangles are both triangular in shape. Both are capable of displaying over 16 million colors. Both can react to sound. They are both controllable with the Nanoleaf app and other integrations such as by v

My panels are unexpectedly turning white

White panels can have different causes. You can try these troubleshooting steps before reaching out to support. Step 1: Power cycle your Nanoleaf panels by unplugging them from power for 10 seconds Step 2: If the issue persists, disconnect the Cont

Can I sync Nanoleaf lights directly to my monitor or TV?

Yes, you can use the Screen Mirror feature to reflect your screen colors onto your panels. This is accomplished with the Nanoleaf Desktop App. Use Screen Mirror with a computer, laptop, or TV (TV should be connected with an HDMI or Airplay to your la

Can I expand my Nanoleaf setup? How many panels can I use with a single Controller or power supply unit?

Yes you can expand your existing Nanoleaf setup with Expansion Packs. With one Controller you can have up to 500 Shapes panels, 500 Canvas squares, or 30 Light Panels in your layout. You may need to add additional PSUs as you add a significant number

I am in a University/Dorm/Office, can I use the panels?

Enterprise style routers such as those on college/university campuses, offices, or apartments often have different security settings than those on standard consumer routers. Connecting your Nanoleaf products is possible, but may require additional as

Product Support/Security Policy

We want to ensure all of our products are getting the latest updates to improve performance and security. We will maintain the security and performance updates for at least 5 years from the launch date for most of our products. You can use the table