Troubleshooting: Lights on Different ChannelUpdated a month ago

Riding the Litewave

• The Nanoleaf Sense+ Wireless Switch uses Litewave technology to communicate with compatible Nanoleaf devices. 
• Litewave channels are also shared with your Thread devices.

It is crucial that the switch <> products are on the same channel. 

Here's what to do if your lights are on a different channel:

Steps to Check and Match Channels

1. Go to the "My Devices" screen under the (•••) “More” tab in the Nanoleaf App and select the switch.
2. Click on Settings for the selected Switch.
3. Note down the channel number for your Nanoleaf Sense+ Wireless Switch in the "About" section.
4. Repeat the same for your other lights.

Channel Adjustment

You'll need to reset and pair again to switch channels on the following:

• Thread-enabled Nanoleaf Essentials
• Light Panels/Decor Devices

Once you complete the reset and pair again, the app will ensure that the new channel for your devices matches the Nanoleaf Sense+ Wireless Switch.

NOTE | Wi-Fi enabled Nanoleaf Essentials can switch channels without needing a reset.

If you continue to have trouble and your devices still don't match the Sense+ Wireless Switch channel, please contact Nanoleaf Support by submitting a ticket through the app: More > Customer Support > Submit Support Ticket.