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How Do I Reset My Nanoleaf Canvas?Updated 3 years ago

Your Nanoleaf Canvas can only be connected to one WiFi network at a time. The following steps will reset your Canvas so they can be configured onto a new network or reset to factory settings.

Soft Reset: This will reset WiFi and all pairing information for your Canvas, but will keep your saved scenes.

  1. Make sure that your Canvas is plugged in to the wall outlet and has booted up (during bootup, all squares are white).
  2. Press and hold the Power and Dim buttons for 10 seconds. The button LEDs on the control square will start flashing rapidly.
  3. Release the two buttons, and after a few moments the Power button LED will remain on and steady.
  4. Delete the previous device from the app and proceed through setup by adding this Canvas as a new device.

Hard Reset: This will reset your Canvas to factory settings, deleting all WiFi settings and pairing data. Default scenes will be restored from the device memory. The Two-Way Sync feature can be used to back up and restore any custom Scenes that you've created. See below.

To perform a Hard Reset:

  1. Disconnect the system from power (unplug from the wall or the square).
  2. While holding the Power and Dim buttons, plug the power supply back into power (or the squares).
  3. Continue holding the buttons down until the button LEDs on the Control Square light up.
  4. Once the button LEDs come on, release the buttons. The button LEDs will flash to indicate that a hard reset will now take place.
  5. The Control Square will reset to factory defaults and boot up.
  6. The Canvas is ready to be set up once the Power Button LED stops flashing and the squares begin cycling through different colours.

Backups with Two-Way Sync

If Two-Way Sync is active for your system, your Nanoleaf Cloud account will back up and restore Scenes that you've created in the event of a Hard Reset.

To use Two-Way Sync, ensure that:

  • You're running Nanoleaf App v3.4.0+ and Canvas Firmware 1.3.0+
  • You have a Nanoleaf Cloud account and are logged in via the Nanoleaf App
  • The Cloud Sync option is toggled on (Settings >> Cloud Sync)
  • The Device Sync option is toggled on (Device Settings >> Device Sync)

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