Nanoleaf 4D

Nanoleaf Lines

Nanoleaf Elements

Nanoleaf Shapes

Nanoleaf Canvas

Nanoleaf Remote

Nanoleaf Shapes Manual

Nanoleaf Elements Manual

Nanoleaf Lines Manual

Nanoleaf Canvas Manual

Nanoleaf Light Panels Manual

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Nanoleaf Helpdesk

Troubleshooting articles for all Nanoleaf Panel products

1. Nanoleaf Panel Products: Wall Lights, Decor & Entertainment

Can I use my Nanoleaf product outside?

I did not receive my order. Please help!

I want to Return/Exchange my store bought Nanoleaf product

How long is Shipping after I place my order?

I did not receive my tracking information

Do I have to pay Customs Charges?

Does Nanoleaf Price Match?

Do you have more specifications about your products?

Do you sell the mounting tape?

My panels fell. Can I get assistance?

Are Nanoleaf panels and bulbs waterproof?

Can the Light Panels and Canvas Light Squares be combined?

Do I need to submit a video/picture for my issue?

How do I sign up for beta software updates for my Nanoleaf lights?

How do I contact Nanoleaf?

Frequently Asked Questions: Non-Technical

What Internet WIFI does Nanoleaf support

Do I need the internet or a device (phone/tablet) to use Nanoleaf panels?

I lost my pairing code, where can I find it?

I’m having connectivity or pairing issues

I am having connectivity issues with my panels!

Double Tap Support on Canvas, Shapes and Elements

What is the difference between the triangular Light Panels and Shapes Triangles?

My panels are unexpectedly turning white

Can I sync Nanoleaf lights directly to my monitor or TV?

Can I expand my Nanoleaf setup? How many panels can I use with a single Controller or power supply unit?

I am in a University/Dorm/Office, can I use the panels?

Product Support/Security Policy

Replacement Controller Pairing

Recently Replaced Controller Pairing

Frequently Asked Questions: Technical

How to pair: Setting up 4D on iOS

How to pair: Setting up 4D on Android

Enabling Sync+

Setting up and Calibration with the Nanoleaf App

4D Firmware Release Notes

How to Pair: Setting up Nanoleaf Lines on iOS

How to Pair: Setting up Nanoleaf Lines on Android

Nanoleaf Lines Processor LED - What does the light mean?

Reset Your Nanoleaf Lines

Expanding your Nanoleaf Lines Setup (Adding an Addition Power Supply)

Lines Firmware Release Notes

How to Pair: Setting up Nanoleaf Elements on iOS

How to Pair: Setting up Nanoleaf Elements on Android

How to enable Hotspot Mode on Nanoleaf Elements

Reset Your Nanoleaf Elements

Elements Controller LEDs - What do the lights mean?

Elements Linkers

Elements Firmware Release Notes

Shapes Linkers

Shapes Power Supply

Shapes Controller LEDs - What do the lights mean?

Reset Your Nanoleaf Shapes

How to Pair: Setting up Nanoleaf Shapes on iOS

How to Pair: Setting Up Shapes on Android

How do I enable Hotspot Mode on the Shapes

Shapes Firmware Release Notes

How Do I Reset My Nanoleaf Canvas?

How do I use Touch and Touch Gestures with My Nanoleaf Canvas?

What do the LEDs on the Canvas Control Square Indicate?

Can I use the Canvas Outside?

How Do I use Touch Gestures

Canvas Technical Specs

Canvas and Rhythm

What do the Canvas buttons do?

Troubleshooting: Android App Errors

Troubleshooting: iOS App Errors

How do I enable Hotspot Mode on the Canvas?

Expanding Your Canvas System with Multiple Power Supplies

Setting up my Nanoleaf Canvas on iOS

Setting Up My Nanoleaf Canvas on Android

Setting up with Larger Layouts (More than 25 panels)

Pairing your Nanoleaf Canvas

Layout Assistant

Lost Pairing Code

How to Use Multiple Control Squares in the Same Layout

Canvas Firmware Release Notes

How to use your Nanoleaf Remote with Shapes and Elements

Pairing Your Remote to the Shapes

Pairing Your Remote to Nanoleaf Canvas

Pairing Your Remote to Nanoleaf Light Panels Using the Rhythm Module

Pairing Your Remote Using HomeKit

My Remote keeps flickering

Programming Your Remote

Resetting your Remote

Remote Feature Requests

Pairing your Essentials (Matter) lights

Nanoleaf Essentials Matter Release Notes

Nanoleaf Essentials (Matter)

My essentials are not turning or receiving power. What should I do?

How To Factory Reset Your Nanoleaf Essentials?

Scheduling your Nanoleaf Essentials

Can I use a dimmer switch to control my Nanoleaf Essentials bulbs?

Essentials Firmware Release Notes

Nanoleaf Essentials (Non-Matter)

How to Reset your Nanoleaf Skylight?

How to Pair: Setting up Nanoleaf Skylight on Android

How to Pair: Setting up Nanoleaf Skylight on iOS

Can Nanoleaf Skylight be used with a dimmer switch?

Does Skylight require hardwiring, or can it be plugged into an outlet?

How many electrical contacts do I need to power my Nanoleaf Skylight?

How many panels can I connect together?

What is the default power configuration for Nanoleaf Skylight?

Nanoleaf Skylight Release Notes

Nanoleaf Skylight

Button Controls for Multicolor HD Lightstrip

Pairing your Nanoleaf Multicolor HD Lightstrip

Sharing your Multicolor HD Lightstrip between Ecosystems

Smart Home Ecosystem Support & Matter Controllers Guide

How do the Nanoleaf app and Smart Home Ecosystems connect with your Essentials Multicolor HD Lightstrip?

Matter Smart Multicolor HD Lightstrip Firmware Release Notes

Matter Smart Multicolor HD Lightstrip

Button Controls for Outdoor String Lights

Pairing your Nanoleaf Outdoor String Lights

Sharing your Outdoor String Lights between Ecosystems

Which Smart Home Ecosystems support Matter?

How do the Nanoleaf app and Smart Home Ecosystems connect with your Essentials Outdoor String Lights?

Matter Controllers to Control Your Device using Smart Home Ecosystems

Weatherproofing Tips for Your Outdoor String Lights

How to Add an Extension to Your Nanoleaf Outdoor String Lights

Nanoleaf Outdoor String Lights Release Notes

Matter Smart Multicolor Outdoor String Lights

How to install your Holiday String Lights

How to control your Holiday String Lights using Button

Pairing your Holiday String Lights

Sharing your Holiday String Lights between ecosystems

How do the Nanoleaf app and Smart Home Ecosystems connect with your Essentials Holiday String Lights?

Nanoleaf Essentials Holiday String Lights Release Notes

Nanoleaf Essentials Holiday String Lights

2. Nanoleaf Essentials Products (Indoor, Outdoor & Seasonal - Bulbs, Ceiling Lights, and Lightstrips)

Nanoleaf Thread Border Routers

How do the Nanoleaf app and Smart Home Ecosystems connect with your Essentials (Matter) lights?

Sharing your Essentials (Matter) lights between ecosystems

Google Nest Wifi Pro Update Workaround (April 2024)

Essentials, Thread, and Thread Border Routers

3. Nanoleaf <> Thread & Matter

Controlling Multiple Devices (Android)

What are Scenes?

Scheduling Your Light Panels (Android)

My firmware is not updating on my Light Panel controller  (Android)

Adding users to control your Light Panels on Android

What Languages are supported on the Nanoleaf Smarter Series App?

Android App Permissions

Android Feature Requests

Nanoleaf Android App

How do I set up schedules in the Nanoleaf App?

Adding another set of Nanoleaf Light Panels in your iOS App

I’ve changed my phone/tablet, how do I setup my Light Panels?

My firmware is not updating on my Light Panel controller (iOS)

iOS Scenes FAQ

Using Siri

Read/Write Operation Failed Error

iOS Feature Requests

iOS App Permissions

Nanoleaf iOS App

Screen Mirroring (Other Features)

My Nanoleaf don't show up on the Desktop App (WINDOWS)

My Nanoleaf don't show up on the Desktop App (For Mac)

PAIRING WITH DESKTOP

PAIRING WITH DESKTOP (ALREADY ON THE NETWORK)

Screen Mirror

Nanoleaf Desktop App

Creating your Nanoleaf Cloud Account

Managing your Nanoleaf Cloud Account

Nanoleaf Cloud

4. Nanoleaf App & Cloud

Pair Your Umbra Lamps with the Nanoleaf App

Pair Your Umbra Lamps with a Smart Home Ecosystem

Controlling Your Umbra Lamp

How to Troubleshoot & Reset your Umbra Lamps

Umbra Smart Lamps Release Notes

Umbra Smart Lamps

5. Powered by Nanoleaf

How to setup your Nanoleaf device with Amazon Alexa

What commands can I use to control my Light Panels with Amazon Alexa?

Having problems controlling your panels with Alexa?

Amazon Alexa Integration

The Home App

Apple TV/ Home Hub Setup

Adding New Users (iOS)

Apple Home Integration

How to Setup Google Assistant

What commands can I use to control my Nanoleaf products with Google?

Having trouble controlling your Light Panels with Google Home/Assistant?

Google Assistant Integration

6. Third Party Integrations