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Nanoleaf Helpdesk

<p>Have a request for something to add or improve on our Remote? Please let us know at <a href="mailto:feedback@nanoleaf.me">feedback@nanoleaf.me</a>.</p>
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Have a request for something to add or improve on our Remote? Please let us know at feedback@nanoleaf.me.
Didn’t find what you were looking for? Contact us if you still need help

Remote Feature Requests

1. Nanoleaf Panel Products: Wall Lights, Decor & Entertainment

Nanoleaf Remote

Can I use my Nanoleaf product outside?

I did not receive my order. Please help!

I want to Return/Exchange my store bought Nanoleaf product

How long is Shipping after I place my order?

I did not receive my tracking information

Do I have to pay Customs Charges?

Does Nanoleaf Price Match?

Do you have more specifications about your products?

Do you sell the mounting tape?

My panels fell. Can I get assistance?

Are Nanoleaf panels and bulbs waterproof?

Can the Light Panels and Canvas Light Squares be combined?

Do I need to submit a video/picture for my issue?

How do I sign up for beta software updates for my Nanoleaf lights?

How do I contact Nanoleaf?

Frequently Asked Questions: Non-Technical

What Internet WIFI does Nanoleaf support

Do I need the internet or a device (phone/tablet) to use Nanoleaf panels?

I lost my pairing code, where can I find it?

I’m having connectivity or pairing issues

I am having connectivity issues with my panels!

Double Tap Support on Canvas, Shapes and Elements

What is the difference between the triangular Light Panels and Shapes Triangles?

My panels are unexpectedly turning white

Can I sync Nanoleaf lights directly to my monitor or TV?

Can I expand my Nanoleaf setup? How many panels can I use with a single Controller or power supply unit?

I am in a University/Dorm/Office, can I use the panels?

Product Support/Security Policy

Replacement Controller Pairing

Recently Replaced Controller Pairing

Frequently Asked Questions: Technical

How to pair: Setting up 4D on iOS

How to pair: Setting up 4D on Android

Enabling Sync+

Setting up and Calibration with the Nanoleaf App

4D Firmware Release Notes

Nanoleaf 4D

How to Pair: Setting up Nanoleaf Lines on iOS

How to Pair: Setting up Nanoleaf Lines on Android

Nanoleaf Lines Processor LED - What does the light mean?

Reset Your Nanoleaf Lines

Expanding your Nanoleaf Lines Setup (Adding an Addition Power Supply)

Lines Firmware Release Notes

Nanoleaf Lines

How to Pair: Setting up Nanoleaf Elements on iOS

How to Pair: Setting up Nanoleaf Elements on Android

How to enable Hotspot Mode on Nanoleaf Elements

Reset Your Nanoleaf Elements

Elements Controller LEDs - What do the lights mean?

Elements Linkers

Elements Firmware Release Notes

Nanoleaf Elements

Shapes Linkers

Shapes Power Supply

Shapes Controller LEDs - What do the lights mean?

Reset Your Nanoleaf Shapes

How to Pair: Setting up Nanoleaf Shapes on iOS

How to Pair: Setting Up Shapes on Android

How do I enable Hotspot Mode on the Shapes

Shapes Firmware Release Notes

Nanoleaf Shapes

How Do I Reset My Nanoleaf Canvas?

How do I use Touch and Touch Gestures with My Nanoleaf Canvas?

What do the LEDs on the Canvas Control Square Indicate?

Can I use the Canvas Outside?

How Do I use Touch Gestures

Canvas Technical Specs

Canvas and Rhythm

What do the Canvas buttons do?

Troubleshooting: Android App Errors

Troubleshooting: iOS App Errors

How do I enable Hotspot Mode on the Canvas?

Expanding Your Canvas System with Multiple Power Supplies

Setting up my Nanoleaf Canvas on iOS

Setting Up My Nanoleaf Canvas on Android

Setting up with Larger Layouts (More than 25 panels)

Pairing your Nanoleaf Canvas

Layout Assistant

Lost Pairing Code

How to Use Multiple Control Squares in the Same Layout

Canvas Firmware Release Notes

Nanoleaf Canvas

How to use your Nanoleaf Remote with Shapes and Elements

Pairing Your Remote to the Shapes

Pairing Your Remote to Nanoleaf Canvas

Pairing Your Remote to Nanoleaf Light Panels Using the Rhythm Module

Pairing Your Remote Using HomeKit

My Remote keeps flickering

Programming Your Remote

Resetting your Remote

Pairing your Essentials (Matter) lights

Nanoleaf Essentials (Matter over Thread) Release Notes

Nanoleaf Essentials (Matter over Thread)

Pairing your Nanoleaf Wifi Smart A19/A60 Bulb

How do the Nanoleaf app and Smart Home Ecosystems connect with your Essentials Wifi A19/A60 Bulb?

Sharing your Essentials Wifi A19/A60 Bulb between Ecosystems (Multi-Admin)

My Nanoleaf Wifi A19/A60 bulb is not turning on or receiving power. What should I do?

How to firmware update your Nanoleaf Wifi A19/A60 Bulbs?

Nanoleaf Essentials (Matter over WiFi) Release Notes

Nanoleaf Essentials (Matter over WiFi)

My essentials are not turning or receiving power. What should I do?

How To Factory Reset Your Nanoleaf Essentials?

Scheduling your Nanoleaf Essentials

Can I use a dimmer switch to control my Nanoleaf Essentials bulbs?

Essentials Firmware Release Notes

Nanoleaf Essentials (Non-Matter)

How to Reset your Nanoleaf Skylight?

How to Pair: Setting up Nanoleaf Skylight on Android

How to Pair: Setting up Nanoleaf Skylight on iOS

Can Nanoleaf Skylight be used with a dimmer switch?

Does Skylight require hardwiring, or can it be plugged into an outlet?

How many electrical contacts do I need to power my Nanoleaf Skylight?

How many panels can I connect together?

What is the default power configuration for Nanoleaf Skylight?

Nanoleaf Skylight Release Notes

Nanoleaf Skylight

How to install your Holiday String Lights?

How to control your Holiday String Lights using Button

Pairing your Holiday String Lights

Sharing your Holiday String Lights between ecosystems

How do the Nanoleaf app and Smart Home Ecosystems connect with your Essentials Holiday String Lights?

Matter Smart Holiday String Lights Release Notes

Matter Smart Holiday String Lights (2023 Version)

Button Controls for Outdoor String Lights

Pairing your Nanoleaf Outdoor String Lights

Sharing your Outdoor String Lights between Ecosystems

How do the Nanoleaf app and Smart Home Ecosystems connect with your Outdoor String Lights?

Weatherproofing Tips for Your Outdoor String Lights

How to Add an Extension to Your Nanoleaf Outdoor String Lights?

Nanoleaf Outdoor String Lights Release Notes

Matter Smart Multicolor Outdoor String Lights

Button Controls for Multicolor HD Lightstrip

Pairing your Nanoleaf Multicolor HD Lightstrip

Sharing your Multicolor HD Lightstrip between Ecosystems

How do the Nanoleaf app and Smart Home Ecosystems connect with your Essentials Multicolor HD Lightstrip?

Matter Smart Multicolor HD Lightstrip Firmware Release Notes

Matter Smart Multicolor HD Lightstrip

Button Controls for Multicolor Lightstrip

Pairing your Nanoleaf Multicolor Lightstrip

Sharing your Multicolor Lightstrip between Ecosystems

How do the Nanoleaf app and Smart Home Ecosystems connect with your Multicolor Lightstrip?

Matter Smart Multicolor Lightstrip

Button Controls for Permanent Outdoor Lights

Pairing your Nanoleaf Permanent Outdoor Lights

Sharing your PermanentOutdoor Lights between Ecosystems

How do the Nanoleaf app and Smart Home Ecosystems connect with your Permanent Outdoor Lights?

How to Add an Extension to Your Nanoleaf Permanent Outdoor Lights

Matter Smart Multicolor Permanent Outdoor Lights

How to install your Holiday String Lights for the best light effect?

Button Controls for Holiday String Lights

How do the Nanoleaf app and Smart Home Ecosystems connect with your Holiday String Lights?

Matter Smart Holiday String Lights (2024 Version)

Getting Started

How-to: Enabling Bluetooth <> Switch

How-to: Reset Guide

How-to: Pairing <> Switch [Android or iOS]

How-to: Enable Matter <> Switch

Maximum Number of Devices <> Switch

Battery Replacement Indicator

Sense+ Motion Sensor Modes

Troubleshooting: Lights on Different Channel

Sense+ Smart Wireless Switch

2. Nanoleaf Essentials Products (Indoor, Outdoor & Seasonal - Bulbs, Ceiling Lights, Switch and Lightstrips)

Smart Home Ecosystem Support & Matter Controllers Guide

Nanoleaf Thread Border Routers

How do the Nanoleaf app and Smart Home Ecosystems connect with your Essentials (Matter) lights?

Remote Feature RequestsUpdated 3 years ago