Nanoleaf Helpdesk logo
Nanoleaf Helpdesk logo

All articles

Reset Your Nanoleaf ShapesUpdated a year ago

When to perform a reset?

If your Shapes are experiencing any unusual issues, our support team may direct you to perform a soft or hard reset to help solve the problem.

Additionally, as your Nanoleaf Shapes can only be connected to one WiFi network at a time, the following steps will reset your Shapes so they can be configured onto a new network.

This will reset WiFi and all pairing information for your Shapes, but will keep your saved Scenes. 

  1. Make sure that your Shapes are plugged in to power and have booted up (during boot-up, all panels are white).
  2. Press and hold the Power and Plus (+) buttons for 10 seconds. The button LEDs on the Controller will start flashing rapidly.
  3. Release the two buttons, and after a few moments the Power button LED will remain on and steady.
  4. Delete your Shapes from the app, and then pair them again.

Other configuration information is backed up to your Nanoleaf account if you have cloud sync enabled.

Was this article helpful?