Nanoleaf Helpdesk logo
Nanoleaf Helpdesk logo

All articles

Reset Your Nanoleaf LinesUpdated a year ago

When to perform a reset?

If your Lines are experiencing any unusual issues, our support team may direct you to perform a soft or hard reset to help solve the problem.

Additionally, as your Nanoleaf Lines can only be connected to one WiFi network at a time, the following steps will reset your Lines so they can be configured onto a new network.

Soft Reset: This will reset WiFi and all pairing information for your Lines, but will keep your saved Scenes. 

  1. Make sure that your Lines are plugged in to power and have completed the startup cycle (if they are still starting up each Light Line will be solid white)
  2. Using a paperclip or pin, press the reset button on the Processor for 10 seconds. The LED on the Processor will start flashing rapidly.
  3. Release the reset button and after a few moments the LED will remain on and steady.
  4. Delete your Lines from the Nanoleaf App, and pair them again.

Other configuration data is backed up to your Nanoleaf account if you have cloud sync enabled.

Was this article helpful?