Soft & Hard Resets for Nanoleaf LinesUpdated a year ago

When to perform a reset?

If your Lines are experiencing any unusual issues, our support team may direct you to perform a soft or hard reset to help solve the problem.

Additionally, as your Nanoleaf Lines can only be connected to one WiFi network at a time, the following steps will reset your Lines so they can be configured onto a new network.

Soft Reset: This will reset WiFi and all pairing information for your Lines, but will keep your saved Scenes. 

1. Make sure that your Lines are plugged in to power and have completed the startup cycle (if they are still starting up each Light Line will be solid white)
2. Using a paperclip or pin, press the reset button on the Processor for 10 seconds. The LED on the Processor will start flashing rapidly.
3. Release the reset button and after a few moments the LED will remain on and steady.
4. Delete your Lines from the Nanoleaf App, and pair them again.

Hard Reset: This will reset WiFi and all pairing information for your Lines and delete your saved Scenes. 

1. Unplug your Lines from the wall.
2. While they're unplugged, use a paperclip or pin to press and hold the reset button on the Processor.
3. Keep holding the reset button as you plug your Lines back into the wall.
4. Continue holding the reset button until the LED on the Processor lights up, then quickly release the reset button. 
5. The LED will flash to indicate that a hard reset is taking place, and the Processor will reset to factory defaults, and then boot up.
6. The Lines are ready to be set up once the LED on the Processor stops flashing, and the Light Lines begin cycling through colors.
7. Delete your Lines from the Nanoleaf App, and pair them again.