General Troubleshooting: Make sure your accessory is connected properly. The lights on top of the hub should be fully lit and the Internet cable should be plugged in and not loose. Make sure that your iOS device is also on the same Wi-Fi network as y
Resetting the hub will delete all HomeKit setting and remove hub-bulb pairing information. If the bulbs are on and paired to the hub, they will automatically be reset to factory settings as well. If your bulbs are off, they may need to be manually re
Note: You must have your HomeKit accessory paired to a master iOS device before syncing between iOS devices on the same iCloud account. To enable iCloud syncing of your HomeKit data, you will need to enable iCloud key chain on your iOS devices using
General troubleshooting: As the hub boots up, the lights will rotate and flash. Once the lights are stable and fully lit, you should wait 5-10 more seconds before clicking the discovery button. If the hub lights still do not rotate when pressing the
For the Nanoleaf Ivy: At any time while the light is on: turn the light OFF-ON quickly 8 times. Each repetition, make sure to let the light come back on but do not let the light stay on for more than 1 second When performed correctly, the light wi
As the hub boots up, the lights will rotate and flash. Once the lights are stable and fully lit, you should wait 5-10 more seconds before clicking the discovery button. If the hub lights still do not rotate when pressing the button after the hub has
Our bulbs are designed to remember their last settings even after power is turned off. If you turn off the bulb using the app or Siri, it will stay unlit even if you turn it off and on again manually. To manually turn the light back on, make sure pow
Make sure the there is power flowing to your bulbs, then turn the power off and on and try again. If this doesn’t work, unplug your hub from the power supply, wait 10 seconds and plug it in again. Users can also try resetting their Smart Ivy bulbs. P
Currently this is only possible if you have an Apple TV. Connect your Apple TV by following these instructions: Connect your iOS device and Apple TV to your home network. Make sure your home network is connected to Internet. Sign in using your iClo
Yes you can use the same iOS device to use multiple hubs.
Adding another bulb to your hub is very easy! Simply press the discovery button on your hub and turn on your light. If your light is at factory settings, it should join automatically within seconds. For the Nanoleaf Ivy, the light will pulse gently w
When you connect your Ivy to a SmartThings hub, it will initially be recognized as a generic "Thing". Here's how to enable full functionality of your Ivy in SmartThings: 1. Go to the SmartThings app and go to Marketplace 2. Click on "Connect New Devi
---------- 1.0.7 Adding cloud control for features like Alexa and upcoming IFTTT Improved security measures ---------- 1.0.3 Improved firmware update mechanism Fixing a bug around factory reset mechanism removing pairing ---------- 0.3.20 Added
Adding a Cree Connected If the Cree Connected is at factory settings: Press the Discover button on your Hub. Turn the Cree bulb on. The Cree bulb will join the network without any visual confirmation. The bulb should show automatically in the App T
Adding a GE Link If the GE Link is at factory settings: Press the Discover button on your Hub. Turn the GE Link bulb on. The bulb will flash when connected to the Hub. The bulb should show automatically in the App. To Reset a GE Link bulb to factor
Adding a Wemo Bulb If the Wemo bulb is at factory settings: Press the Discover button on your Hub. Turn the Wemo bulb on. The bulb will flash when connected to the Hub. The bulb should show automatically in the App. To Reset a Wemo bulb to factory
Your Hub setup code is set at the factory and cannot be changed. The code is printed in 3 places: on the hub base itself, on the inside of your packaging, and on the printed manual included with the Smarter Kit.
In the App, go to Settings → Firmware Updates. When an update is available, the indicator will change and you can click “Update”. When the update is completed, wait 1-2 minutes before using your accessory.
With the "Accessory is not reachable" error, it means a path to the hub could not be established. This is typically an issue with connectivity. Steps: Make sure you are on the same local wi-fi network as your hub.* Make sure the hub is properly conn
Remote control (i.e. from cellular networks or wi-fi networks other than in your home) is currently only possible for users who have an Apple TV running on the same iCloud account used to setup the hub. For more information on Apple TV troubleshootin
Yes, our bulbs are designed to be used at any standard wall or lamp switch. If you're having trouble getting the bulb to turn back on, check out this article.
We recommended adding bulbs room by room. For example, connect all your bulbs in your living room before connecting your bulbs in the bedroom. This will help you to name and identify your bulbs more easily. To make sure all lights are properly connec
Yes, our hub is compatible with lights that use ZigBee.
You can invite other users through their iCloud account to use your HomeKit accessory. In the Nanoleaf app: Go to settings → Manage Users → Invite People Enter the iCloud address of the person you want to add to your home. Press add in the top rig